Effective communication is the cornerstone of any successful business. As many Americans continue to work from home, it is more important than ever that US businesses utilize communication strategies and strive for communication excellence among their workforce. Before moving towards these strategies, however, companies must first recognize bad habits among their staff and work towards correcting these common business communication mistakes. Tranell Morant is a business communication specialist that for many years has helped organizations improve interdepartmental communication and overall efficiency. Within this article, Tranell Morant will discuss the most common business communication mistakes in hopes of helping companies identify what communication areas must be improved.
Using One Type of Communication Style
While many seasoned workers use different communication styles in their personal and professional life, individuals can often fall into the bad habit of using only one type of communication style within the office. This can be especially problematic for employees in a leadership position, who may speak to more than ten people a day of different experience levels and communication styles. This can be seen in a recent survey conducted by Robert Half Management Resources, which found that 35% of workers say communication and diplomacy are the areas that their managers need to improve in most.
Speaking More Than Listening
Many professionals may feel the need to demonstrate their knowledge or authority during conversations with coworkers or employees within the workplace. This can often feel like a competitive sport, one where the person who speaks the most wins the title of most competent or intelligent. In reality, this is hardly the case and can also be the reverse, as the person who speaks the least most often benefits from their reservation.
Some of the many benefits that come from speaking less and listening more as an employee include:
– Having more time to develop an articulate response
– More time to process what the other person is saying
– Possessing all variables before making a decision
– Only saying something when it is important
– Letting others know you care about what they are saying
– Less likely to say something regrettable
Avoiding Unpleasant Conversations
While it is understandable that many would rather avoid conversations that could lead to further conflict, upfront communication is essential within the workplace. Whether it be giving an employee negative feedback, firing a worker, or apologizing for past mistakes or low-quality work, these conversations are necessary for a fully functioning workplace and can help reduce confrontations in the future. When speaking to fellow coworkers, it is essential that individuals do not delay the conversation, adequately prepare for the conversation, and schedule the meeting for a private and suitable location.